Support

Report a player

Fastest route is in the game: tap the player's name in the lobby, the in-match player list, or on any chat line, then Report. The recent chat is attached automatically, so the report is judged in context. We aim to review every report within 24 hours.

If you cannot reach the game, email us with your callsign, theirs, and roughly when it happened.

Block someone

Same menu, Block. It takes effect immediately and they are never told. Your block list is under Profile → Safety & privacy, where you can undo it.

Account problems

Forgotten password — email us from the address on the account.
Guest account lost — a guest account lives on the device that created it, and cannot be recovered elsewhere. Setting a password (Profile → Save my account) turns it into a full account that follows you.
Delete your account — in the game under Profile → Safety & privacy, or from this page.
Muted or suspended and think it was wrong — email us with your callsign; a human re-reads it.

Bugs and performance

Tell us what device and browser you were on, what you were doing, and what happened. Screenshots or a short clip make it far faster to fix. Known things worth trying first:

Low frame rate on a phone — Profile → Settings → lower the graphics tier.
Stuck on the loading screen — hard-refresh the page, or force-stop and reopen the app.
Cannot connect to a match — check that the device is not on a restricted network; the game needs an outbound WebSocket connection.

Contact

hello@cosmoarena.co — we answer as fast as we can, and within 24 hours for anything involving player safety.